Frequently Asked Questions
Everything you need to know about shopping with Wynsors, from delivery options to our returns policy.
What are your delivery options and costs?
We offer several delivery methods including Standard Delivery (3-5 working days) for £2.99, Express Delivery (1-2 working days) for £4.99, and a free Click & Collect service to any of our Wynsors stores nationwide.
How do I return an item if it doesn't fit?
You can return any unworn items in their original packaging within 30 days of purchase. Returns can be made for free at any Wynsors store, or you can use our online portal to generate a prepaid courier label for a small fee.
Are your shoes true to size?
Most of our footwear follows standard UK sizing. However, fit can vary by brand. We provide a detailed size guide on every product page to help you find the perfect fit for your feet.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and Maestro. For added flexibility, we also support PayPal, Apple Pay, and Google Pay for a faster checkout experience.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery's progress.
Do you offer a student discount?
Yes! We offer a 10% discount for students through StudentBeans. Simply verify your student status on our site to receive your unique promo code to use at checkout.